Sales Operations (w/m/d) - Automotive
Job Description
Customer interface
- ▪ Handles all sales administrative tasks for the Sales Verticals within an international team
- ▪ Responsible for the handling of all commercial questions as well as terms & conditions from customers (pricing, rebates, comissions ...)
- ▪ Preparation and evaluation of business cases (volume, margin effects) and responsible to decide within given negotiation phrame
- ▪ Handle exceptions and commercial claims
- ▪ Drive the quotation process for designated customers within the vertical in close alignment with the Vertical Sales and within the given framework from tactical pricing
- ▪ Regular direct external customer dialogues to investigate on customer satisfaction with the purpose to constantly develop & maintain the customer journey
Internal Sales
- Full handling of Customer master data coordinaton
- Administration of contracts and agreements with customers
- Responsible for the administration of rebates, comissions and special commercial terms in the ERP systems
- Contributes to commercial excellence through supporting continous harmonization & standardization of tools & processes within the BA and segment, e.g. CRM tool implementation
Quality
- Safeguards commited standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitments
- Secure the Continental Code if Conduct and Compliance to all legal requirements
Driver continuous performance improvement
- Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvements
- Plays an active role in the Sales Operations Department to promote and drive customer centricity
- Active contribution to the continous improvement of processes and systems towards a lean and fast organization
- Active contribution to the ComEx-measurements by, e.g. maintaining commercial oversight
Internal Interface
- "active interface management” with customer logistics/SCM, e,g, regarding customer SC requirements & expectations, order execution … !
- Establishment and execution horizontal / cross-functional communcation & collaboration culture.
Reporting
- Supports planning and forecast processes, support sales reporting (e.g. by generating and providing relevant data and information or preparation of presentations)
Qualifications
- minimum adminstrational apprenticeship degree, preferrable bachelor of business administration
- Preferable >1 year experience in areas such as Sales, Account Management, Sales Administration in the Automotive or Industry business
- Knowledge and experience in project management preferable
- Intercultural competence required, second foreign language preferrable
Additional Information
Fix term contract until 31.03.2028
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
and much more...
Company Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.
The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of “smart and sustainable solutions beyond rubber,” the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services