Customer Logistics Agent

Job Description

We're looking for a detail-oriented and customer-focused Customer Logistics Agent to join our team in Szeged, Hungary. In this role, you will serve as a key liaison between our customers and logistics operations, ensuring smooth order fulfillment and exceptional service delivery. You will manage customer inquiries, coordinate shipments, track inventory, and resolve logistics-related issues with professionalism and efficiency. This position offers an excellent opportunity to develop your expertise in supply chain operations while maintaining strong customer relationships.

Process and manage customer orders from receipt through delivery, ensuring accuracy and timeliness
Coordinate with warehouse and transportation teams to optimize shipment schedules and logistics operations
Track shipments and provide customers with real-time updates on order status and delivery timelines
Respond promptly to customer inquiries regarding orders, shipments, and logistics concerns
Identify and resolve logistics issues, including delays, damages, or discrepancies, with a customer-first approach
Maintain organized records of orders, shipments, and customer communications using logistics management systems
Analyze logistics data to identify trends and recommend process improvements
Collaborate with cross-functional teams to ensure seamless order fulfillment and customer satisfaction
Prepare reports on logistics performance metrics and customer service indicators
Support inventory management and coordinate stock movements as needed

Qualifications

1-3 years of experience in logistics, supply chain operations, customer service, or a related field
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Experience SAP
Strong organizational and time management skills with the ability to prioritize multiple tasks
Excellent written and verbal communication skills in English; additional languages (german) are a plus
Detail-oriented mindset with strong accuracy in data entry and record-keeping
Problem-solving ability and customer-focused approach to resolving logistics challenges
Familiarity with supply chain processes and logistics operations
Ability to work independently and as part of a team in a fast-paced environment
Preferred: Experience with customer relationship management (CRM) systems or transportation management software
Preferred: Knowledge of international shipping regulations and customs procedures

Additional Information

Fix term contract until 31.12.2027

Apply Now

AIzaSyB62PTHgc8mHcVHx-gCOyiJB0LgO-juCXg

1555d30101b3695d713a3d20

46.2738,20.1007

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__default_location_posting_id

744000141414529

Job ID

REF1334C

Field of work

Customer Service

Job flexibility

Onsite

Location

Szeged, Hungary

Leadership level

Leading Self