IT Process Quality & Rule Manager - CTBC
Job Description
The IT Process Quality & Rule Manager is responsible for ensuring the quality, effectiveness, and compliance of the organization's IT processes. This role drives the development, implementation, and optimization of IT process governance, quality assurance, and documentation standards in alignment with industry frameworks and best practices.
The role also owns IT Communications, establishing and managing internal communication channels to ensure clarity, consistency, and engagement across the IT organization. Additionally, the role champions continuous improvement initiatives, including the identification and implementation of AI-driven solutions for process optimization.
Key Responsibilities
- Develop, implement, and maintain IT processes and procedures aligned with industry standards and best practices.
- Guarantee the application of IT process, training, and functional documentation methodologies and standards.
- Drive the alignment and documentation of IT processes for the CT Quality Management System / Integrated Management System.
- Ensure IT process audit readiness for internal and external audits (e.g., ISO, TISAX).
- Support Competence Centers and regions in evaluating and designing data-driven process improvement measures.
- Optimize IT onboarding and offboarding processes, including digital workplace readiness.
- Manage official IT communications, including newsletters, Teams channels, IT intranet, and other internal communication presences.
- Identify and implement AI solutions for process quality, documentation automation, and compliance analysis.
Qualifications
- Academic degree in Computer Science, Information Technology, Industrial Engineering, Business Management, or related field
- Certification in ITIL, Six Sigma, or other relevant quality management methodologies is a plus
- 3-5 years of experience in IT process management, quality assurance, IT governance, or related field
- Proven experience in developing, implementing, and optimizing IT processes and procedures
- Experience with collaboration and communication platforms
- Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams
- Familiarity with automation and AI concepts in an IT enterprise or process quality context
Additional Information
What we offer:
The 13-th salary – Paid once a year, in December;
Meal tickets - With a value of 40 Ron;
Private Health Insurance – Health is the most important, so we offer you a medical subscription through Signal Iduna;
Referral bonuses - We encourage colleagues to refer new candidates to us and, at the same time, to get the chance to receive a bonus;
Bookster – Feed your body and your mind. You can borrow books and you’ll receive them at the office;
Sports benefits- It’s important to stay active, so we offer you the 7Card;
Discounts at our partners – We collaborate with different vendors, and we receive discounts for various products/ services like rubbers, restaurants, kindergartens, etc;
System for Rewarding Improvement Ideas – We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honored with an attractive bonus (this is established by the CIM team according to your improvement idea);
Happy days – If you or your child is getting married, or you become a parent, you receive some extra free days;
Life events celebration - If your family is growing, we praise your newborn with a bonus;
Unfortunate events - In case of unhappy events in your life, we support you by offering you free days and financial support (handled on a case by-case basis);
Extra vacation days – You begin with 22 vacation days/year, and starting with the 3rd year with us, we offer you 1 more day of vacation and. We reward employees who reach 15 and 20 years within the company with another day of vacation, reaching a maximum of 29 days.
Professional development - Many opportunities to develop yourself within the company;
Diversity and multicultural mindset - We encourage you to join us no matter who, where, or what you are. We have colleagues from different nations and a variety of languages are spoken in our company.
Company Description
Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.
ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.