Associate IT Consultant - Service Desk
Job Description
We are seeking an Associate IT Consultant for our internal Service Desk. In this role, you will serve as a first-line technical support professional, providing efficient and customer-focused IT assistance to our organization's end users. You will be responsible for diagnosing, troubleshooting, and resolving technical issues while maintaining a professional and supportive demeanor.
- Provide first-level technical support to end users via phone, email, and ticketing systems
- Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
- Document all support interactions accurately in the ticketing system and maintain detailed records
- Escalate complex technical issues to senior support staff or specialized teams when necessary
- Assist with user onboarding and provide technical guidance on company systems and applications
- Perform routine maintenance tasks and system updates as directed
- Communicate technical information clearly to non-technical users in a patient and supportive manner
- Maintain a professional demeanor while managing multiple support requests and prioritizing workload
- Collaborate with team members to share knowledge and improve service desk processes
- Follow established IT policies, procedures, and security protocols
Qualifications
- Proven experience in IT service desk, help desk, or technical support roles
- Strong knowledge of Windows operating systems and basic IT infrastructure
- Experience with ticketing systems and service desk management tools
- Excellent troubleshooting and analytical skills with a detail-oriented approach
- Strong communication and interpersonal skills with a customer-focused mindset
- Ability to work efficiently in a fast-paced environment and manage multiple priorities
- Problem-solving abilities and willingness to learn new technologies
- Preferred: ITIL certification or foundational knowledge of IT Service Management
- Preferred: Experience with remote support tools and enterprise systems
Additional Information
Ready to drive with Continental? Take the first step and fill in the online application.
Company Description
Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.
ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America